For a Fortune‑50 Health Services enterprise serving thousands of clients and 100M+ patients, reliability gaps can disrupt access to critical services in the moments that matter most.
Resiliency has become a CIO-level technology strategy priority, demanding a scalable way to shift day‑to‑day engineering behaviors across a national technology workforce.
Solution:
We built a branded, story‑driven “edutainment” training + change campaign that turned complex resiliency practices into engaging, memorable episodes and interactive LMS learning, reinforced by an intranet hub and a top‑down communications/adoption rollout to drive real behavior change at scale.
Deliverables
Culture change & rollout strategy (readiness roadmap, adoption approach, leadership cascade)
Branded creative concept + production for the “Resiliency Files” learning franchise (approach, scripts, animation/video production)
LMS course creation with interactive recaps, knowledge checks/quizzes – packaged and delivered for LMS upload
Custom intranet enablement ecosystem (50+ pages) extending training into “how-to” guidance and routing users into tools/resources
Communications strategy & tactics to drive awareness, including leader enablement and reinforcement ideas
Onboarding/guided pathways to connect learners with champions/SMEs and the right next steps
Payoff
Scale: Being deployed to tens of thousands of employees/teams across the national technology footprint.
Reception/Recognition: Elevated internally as a best-practice model for how to drive adoption (not just awareness) through training + self-service enablement + comms.
Executive validation: Explicit leadership praise from the C-Suite, down to the team level (e.g., “pretty darn fantastic!” from the CIO; “feedback…spectacular”)
